Frequently Asked Questions ?

What Products do you sell?

At Charged Battery, we provide the ultimate convenience for families and tech-savvy individuals by offering high-quality handheld AA/AAA portable batteries for sale online. Our batteries are versatile and can charge various devices such as wall clocks, toys, and T.V. Remote controls. We also offer fast shipping options to ensure you receive your battery quickly.

Additionally, our website is user-friendly and easy to navigate, making it quick and hassle-free to purchase our products. Our customer service team is always available to assist with any questions or concerns. Trust us to keep your devices charged on the go with a Charged Battery.

If you are looking for portable batteries with a volt range of less than 9V and they are not available, please get in touch with us via the contact form with a brief description of the product specification and your requirements.

How do portable battery subscriptions work ?

Your subscription will renew automatically according to your chosen
delivery interval. You'll receive an email 3 days before the next renewal. The
shop will deliver products automatically once the renewal is successful. You
can change the subscription date to receive battery packs earlier or later.
Your next payment will be deducted based on the confirmed renewal date.

What types of battery subscription packs are available?

We offer four types of battery power packs:

Essential Power Pack: $7.22, 8AA+6AAA lasts more than 28 hours.

Economy Power Pack: $8.92, 10AA+8AAA lasts more than 43 hours.

Mid Power Pack: $11.47, 14AA+8AAA lasts more than 64 hours.

High Power Pack: $12.74, 16AA+8AAA lasts more than 75 hours.

And our price per unit, $0.55, is comparable to market prices. 

What are the benefits of Subscription Service Offering?

We deliver fully charged at your Doorstep based on your subscription cycle without any hassle to do shopping. Other benefits include:

  • Environment Friendly
  • No need to worry about Recharging/Overcharging
  • Disposal after End-of-Life cycle

If you've received a battery pack, simply Swap & Play and return the old battery pack via the returns packaging slip provided to you.

Can I pause or cancel a subscription? Are there fees associated with cancellation?

Yes, of course. You can pause or cancel a subscription anytime in the customer portal;

There are no associated fees for it.

The only time it can't be canceled is 2 days prior to the new subscription cycle. You can also access your subscriptions to pause/cancel/reschedule subscriptions in your accounts menu.

Can I delay or reschedule my subscription? Are there fees associated with rescheduling?

You can skip or reschedule the subscription in the customer portal.

Each scheduled subscription and delivery will have a Skip/Schedule button next to it, which you can use to amend the next subscription renewal date. Ensure to amend dates 3 days prior to your next due subscription cycle.

There is no associated fees to pay.

Can I change my subscription pack?

Yes, you can add or amend your subscription pack in the customer portal. Click the edit button in the products card and amend, remove, or add the subscription pack to your
subscription. Be aware that amending the battery pack will change the subscription payments.

I am running out of batteries, can I order next subscription earlier?

Our battery pack lasts more than 2-3 months. We created a battery pack with 20% more power than the requirements. If you need an early delivery, it's free. You must reschedule your next subscription delivery when the last remaining batteries are available.

The pack comes fully charged. There is no requirement for an extra charger, charging cable, or charger plugs.

Can I recharge the batteries?

We do not recommend charging any of the batteries.

Chargers are designed for specific battery types; mixing chargers and batteries could result in unexpected problems and potentially damage batteries.

If you are running out of batteries, reschedule the next subscription date in your accounts to order your next subscription earlier.

What are payment terms?

At Charged Battery, We offer various payment options to make purchasing a portable battery as easy and hassle-free as possible for our valued customers. You can pay through major credit cards or PayPal. We also offer exclusive discounts and promotions
for families and tech-savvy individuals looking to save on purchases. Make your life easier and never worry about low battery again with a Charged Battery!

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

When can I receive my subscription delivery?

We aim to deliver the order within three days for orders received before 9 A.M.; You can track your order from your Accounts or in email. We provide track and trace numbers to track your deliveries. If there are issues, please contact us.

I gave the wrong address; how can I fix this?

If you have ordered using the wrong shipping address, please contact us as soon as possible. We are only able to make corrections until your order has been shipped. After your order has been shipped, we cannot re-direct your package. You would have to contact the shipping company to locate your item.

What is battery supply capacity?

mAh (Milliampere-hour) is a unit used to measure battery capacity. It refers to the amount of charge a battery can hold and deliver at a certain current over time.

For example, if the battery has a rated capacity of 920mAh

Remember that the higher the capacity number, the longer your model will run on each charge.

What is battery stored capacity?

mWh (Milliwatt-hour) measures the total energy generated by a battery when operating at constant power for one hour at different voltages.

In reality, true capacity is closely related to voltage, and the voltage of most batteries is not a fixed value; it can vary during use. For example, 3400mWh is the power, 920mAH is the cell capacity. Our 1.5V lithium battery is reduced from a 3.7V lithium battery to a 1.5V constant-voltage battery with a circuit protection board inside, so the power calculation is calculated by mah*3.7V= power, i.e. 920 mAh * 3.7 v = 3404 mWh.